Victorious Fitness Supplements FAQs

Frequently asked questions

Can i order by phone?

Yes you can, Please call our Meadowbrook store on 07 3133 1976

Can i return my order?

Should something go wrong with your delivery such as incorrect goods sent, damage of product during transport etc, we are more than happy to replace your product at no additional cost to you the customer. We do however require any claim to be made within 48 hours of receiving your goods (simply email us for a returns form) and if you are claiming something is wrong with the composition of the product, we will need to have the product returned to us at your expense for testing. If the product is considered to be faulty in any way you the customer will be reimbursed for the shipping cost plus you will be sent a replacement of the same product. If nothing is determined to be wrong in any way with the product you will have the option of having the product shipped back to you (at your expense) or we can destroy the product. No refunds or exchanges will be given on any product that has been opened or tampered with that is deemed not faulty (ie if you simply change your mind or don't like the product).

Changes to existing order?

If your order has not been processed, you can change your order by simply calling us on 07 3133 1976 or email us at sales@vfsupplements.com.au

How can i track my order?

You will be sent a tracking number via email once your order has been shipped. You can visit www.fastway.com.au/1HomepageGeneric.html Or if shipped via Australia Post - auspost.com.au/track/

How long will it take for my order to be delivered?

If you live in a metro area it usually takes 1-3 working days, with most people receiving their order the next day. If you are in a rural or remote area it can be up to 7 working days.

How long will it take for my order to be shipped?

Everyone loves fast delivery so we guarantee that your order will ship in 24 hours or less from time of placement.

*Guarantee does not include weekends from 2pm friday , public holidays*

How much do you charge for shipping?

For orders under $150, flat rate shipping cost of $9.99

For orders over $150, Shipping is free.

How will my order be shipped?

We use Fastway Couriers, Australia Post , Express Post.

I can't log into my account

If you are having trouble logging into your VF Supplements account, here are a few things to try -

Have you activated your account?
When you register for an account or create an order for the first time, you will receive an email with an activation link. You need to click this link to activate your account and receive your password. If you didn't receive an activation email or password, check the email hasn't ended up in your spam folder. If not contact sales@vfsupplements.com.au
Are you entering your login details correctly?
Your login details are the email address you used to register (or order) and your password. Be sure to enter them exactly as they appear in your registration email, you may need to type your password instead of copy/pasting. Passwords are not case sensitive.
Do you have web browser cookies turned off?
The VF Supplements website uses browser cookies to store your session. If they are not enabled you will be logged out each time you move to another page. Be sure you have cookies enabled in your web browser before logging in.
If all else fails contact sales@vfsupplements.com.au with your account details.

What currency do you accept?

Transaction Currency AUD ~ "All transactions are processed in AUD"

What forms of payment do you accept?

Victorious Fitness Supplements are currently accepting Master Card, Visa, Paypal, Direct Debit, Money Order & Cheque. Please be aware orders will be shipped once payment is received in full.

What happens if i dont receive my order?

Should you claim that a parcel has not arrived we must be notified within 7 days of it being due to arrive at your door. A proof of delivery investigation will be ordered by us with the courier company or Australia Post to determine where the parcel has been sent and who signed for it. If after this investigation it has been determined that the courier or Australia Post are at fault a full refund or replacement order will be given to you. If it is deemed the responsibility of you the customer (eg: a signature obtained by a family member or work colleague) then responsibility remains with you the customer to recover the parcel as Victorious Fitness Supplements has fulfilled its obligation to you the customer.

What if my credit card shows multiple charges?

This can occur if the " confirm order " button has been clicked more then once or if the website crashes upon ordering. Please call us on 07 3133 1976 so we can solve the problem

What is your customer service policy?

Victorious Fitness Supplements is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-3 business days depending on your location; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

What is your privacy policy?

Victorious Fitness Supplements is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. [Company name] uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Victorious Fitness Supplements only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

What is your security policy?

When purchasing from Victorious Fitness Supplements your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@vfsupplements.com.au

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